Privacy Policy

Osborne Park Suzuki Australia is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Osborne Park Suzuki Australia manages personal information. It is structured as follows:

1. Personal information Osborne Park Suzuki Australia collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Osborne Park Suzuki Australia and complaints
10. Changes to Privacy Policy

1. Personal information Osborne Park Suzuki Australia collects

The main types of personal information Osborne Park Suzuki Australia collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Osborne Park Suzuki Australia such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Osborne Park Suzuki Australia's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Osborne Park Suzuki Australia's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Osborne Park Suzuki Australia's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Osborne Park Suzuki Australia.

Osborne Park Suzuki Australia collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Osborne Park Suzuki Australia keeps of telephone calls, or emails received, or messages sent to Osborne Park Suzuki Australia or posted on Osborne Park Suzuki Australia's pages on social media);
• Osborne Park Suzuki Australia's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Osborne Park Suzuki Australia collects personal information in connection with running its business directly from the individual concerned. On occasion Osborne Park Suzuki Australia may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Osborne Park Suzuki Australia stores personal information in electronic and paper form.

Osborne Park Suzuki Australia uses and discloses personal information as follows:

• to source vehicles and sell them to Osborne Park Suzuki Australia's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Osborne Park Suzuki Australia's customers and prospective customers;
• to obtain products, services or information from Osborne Park Suzuki Australia's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Osborne Park Suzuki Australia knows about them);
• to operate and manage Osborne Park Suzuki Australia's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Osborne Park Suzuki Australia. For example, Osborne Park Suzuki Australia may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Osborne Park Suzuki Australia also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Osborne Park Suzuki Australia uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Osborne Park Suzuki Australia uses in the operation of the computer program is browsing history on Osborne Park Suzuki Australia's websites, name, contact information, and other information you may input into Osborne Park Suzuki Australia's websites. The level of human oversight Osborne Park Suzuki Australia provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Osborne Park Suzuki Australia's staff.

4. Cookies

Osborne Park Suzuki Australia uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Osborne Park Suzuki Australia's web server. Osborne Park Suzuki Australia may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Osborne Park Suzuki Australia's platforms and those social media platforms. Osborne Park Suzuki Australia's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Osborne Park Suzuki Australia's website.

5. Links to other websites

Osborne Park Suzuki Australia's website may contain links to third party websites. Osborne Park Suzuki Australia does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Osborne Park Suzuki Australia and do not wish to receive these communications from Osborne Park Suzuki Australia in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Osborne Park Suzuki Australia.

7. Overseas transfers

Osborne Park Suzuki Australia's website/s are hosted in Australia. On occasion, a third party service provider Osborne Park Suzuki Australia engages or that Osborne Park Suzuki Australia is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Osborne Park Suzuki Australia holds about them by contacting Osborne Park Suzuki Australia during business hours on (08) 9463 5431 or via the contact page.

Osborne Park Suzuki Australia may require an individual making a request to verify their identity before processing their request.

Osborne Park Suzuki Australia will aim to respond to all requests promptly and within 30 days.

Osborne Park Suzuki Australia may refuse a request where permitted or required by law. Osborne Park Suzuki Australia will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Osborne Park Suzuki Australia and complaints

If you have any queries, concerns or complaints about how Osborne Park Suzuki Australia handles your personal information please contact Osborne Park Suzuki Australia during business hours on (08) 9463 5431 or via the contact page. Osborne Park Suzuki Australia may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Osborne Park Suzuki Australia can understand the nature of your concern. In most cases, Osborne Park Suzuki Australia will ask that you put your request in writing.

Osborne Park Suzuki Australia takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Osborne Park Suzuki Australia's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (08) 9463 5431
• Mailing Address: 393 Scarborough Beach Rd, Osborne Park, WA, 6017

10. Changes to Privacy Policy

Osborne Park Suzuki Australia may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.